Developing a Custom Cloud Management Platform
CLIENT: A global leader in the hospitality industry, the Client operates a vast portfolio of hotels, restaurants, and residential properties under various premium brand names.
The Client approached REW Technology with a clear request: to develop a Custom Cloud Management Platform that would enable seamless self-service automation for their multiple development teams. They needed a solution tailored to their specific needs, one that could simplify workflows, boost efficiency, and integrate effortlessly into their existing operations.
CHALLENGE:
Developing a Custom Cloud Management Platform posed several challenges that required both technical expertise and innovative application development strategies. Here’s what the Client faced:
1. Low or Absent Expertise in Cloud Platforms
The Client’s in-house team lacked the specific skills required to design and develop an end-to-end cloud management platform capable of meeting the needs of diverse teams. Without this expertise, progress was slow, and critical decisions were delayed.
2. High Cost of Sustaining Engineering with Unclear ROI
Maintaining legacy systems was becoming increasingly expensive, and the Client struggled to justify the ongoing costs due to a lack of measurable return on investment. This added pressure to find a cost-effective yet high-performing solution.
3. Post-Launch Support and Maintenance Concerns
Launching the platform was only the first step. The Client also needed a plan for long-term support and maintenance to ensure consistent performance, user satisfaction, and the ability to scale as hospitality business needs evolved.
SOLUTION:
REW Technology brought its Application Development expertise to the table, crafting a custom solution that addressed the Client’s challenges from end to end.
1. Discovery and Pre-Sales with Technical Engineers
We began by engaging with the Client in a structured discovery phase. Over four weeks, our Delivery Manager and Architect worked closely with the Client’s stakeholders to analyze their existing infrastructure, identify pain points, and establish clear objectives. This collaborative effort laid the groundwork for a well-informed development strategy.
2. Custom Cloud Platform Development and Team Optimization
Leveraging our deep experience in application development, we assembled a multidisciplinary team, including:
• A Delivery Manager to oversee the project.
• An Architect to design scalable and sustainable solutions.
• Front-End and Back-End Developers to ensure smooth functionality and user experience.
• DevOps Engineers to integrate automation and streamline operations.
• A UX/UI Designer to create an intuitive, user-friendly interface.
The team delivered an MVP within 12 weeks, providing the Client with a functional platform that automated key processes and supported team collaboration. This was followed by an integration phase of 6 weeks, during which we connected the platform to the Client’s existing systems and implemented test automation for seamless operations.
3. Long-Term Maintenance and Support
To address post-launch concerns, REW Technology established a dedicated support team. This included engineers specializing in app deevelopment and cloud application maintenance, who provided proactive issue resolution, performance monitoring, and scalability support.
RESULT:
The collaboration between REW Technology and the Client resulted in the successful delivery of a Custom Cloud Management Platform, achieving outcomes:
• Empowered Development Teams
The platform’s self-service automation capabilities enabled development teams to independently access tools and resources, significantly reducing delays and improving productivity.
• Cost Efficiency and Scalability
The optimized team structure and scalable architecture ensured cost-effective implementation and positioned the platform for future growth without overburdening resources.
• Seamless Integration with Existing Systems
The platform integrated smoothly into the Client’s infrastructure, enabling continuity in operations and minimizing disruption during the transition.
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