MOM/SCOM Engineer
Location: US
Employment type: Full-Time
Timezone: EST
Position Overview
REW is seeking an experienced EDE Monitoring Engineer (MOM/SCOM) to provide proactive engineering support, monitoring solutions optimization, and incident prevention for enterprise customers leveraging Microsoft Operations Manager (MOM) and System Center Operations Manager (SCOM).
As part of REW’s Enhanced Designated Engineering (EDE) offering, you will work closely with enterprise customers to enhance observability, automate monitoring workflows, and ensure high availability of IT infrastructure. This role is not just about reactive troubleshooting—it’s about proactively identifying performance bottlenecks, optimizing alerting mechanisms, and implementing best practices for end-to-end IT monitoring.
As a trusted advisor, you will help customers fine-tune their SCOM environments, integrate with cloud-based monitoring solutions, and enhance predictive analytics for IT operations while also providing feedback to Microsoft’s monitoring product teams to improve functionality.
Proactive Monitoring & Infrastructure Optimization
Guide customers in architecting, deploying, and maintaining MOM/SCOM solutions for server, network, application, and cloud monitoring.
Optimize management packs (MPs), performance counters, and alert tuning to reduce noise and improve operational efficiency.
Assist in SCOM hybrid deployments, integrating with Azure Monitor, Log Analytics, and third-party observability tools.
Implement automated remediation workflows to resolve incidents before they impact business operations.
Develop custom monitoring solutions, dashboards, and reports tailored to customer needs.
Incident Prevention & Performance Optimization
Conduct proactive health checks, log analysis, and predictive analytics to prevent infrastructure failures.
Improve alert correlation and event deduplication strategies to enhance incident response times.
Optimize SCOM agent performance, resource utilization, and tuning best practices for enterprise environments.
Assist customers in migrating from MOM to SCOM or transitioning to Azure-based monitoring solutions.
Customer Engagement & Technical Leadership
Act as a designated monitoring expert, providing best practices for IT operations, observability, and telemetry.
Lead technical workshops, training sessions, and knowledge-sharing discussions with customers.
Collaborate with IT administrators, cloud architects, and operations teams to align monitoring solutions with business objectives.
Provide recommendations for monitoring automation, log retention policies, and incident management improvements.
Collaboration with Microsoft & Continuous Improvement
Work closely with Microsoft’s MOM/SCOM engineering teams to provide customer-driven feedback for product enhancements.
Participate in early-access preview programs and testing of new monitoring features.
Contribute to best practice documentation, knowledge-sharing forums, and monitoring strategy improvements within REW.
3+ years of experience in IT monitoring, system administration, or infrastructure observability.
8+ years working with MS Technologies
English: B2+ or higher
Strong problem-solving skills with the ability to analyze complex technical issues, identify root causes, and implement effective solutions.
Excellent communication skills with the ability to clearly explain technical concepts to non-technical end users, ensuring a smooth and efficient resolution of issues.
Hands-on expertise with Microsoft Operations Manager (MOM) and System Center Operations Manager (SCOM).
Strong experience in custom management pack (MP) development, tuning, and troubleshooting.
Familiarity with SCOM integrations with Azure Monitor, Log Analytics, and hybrid cloud monitoring solutions.
Experience in alert tuning, log analytics, and predictive monitoring techniques.
Proficiency in PowerShell scripting for automation and reporting in SCOM environments.
Ability to collaborate with IT teams, DevOps engineers, and security analysts for end-to-end monitoring strategies.
Preffered qualifications
Microsoft Certifications (e.g., SC-200: Microsoft Security Operations Analyst, AZ-104: Azure Administrator Associate, AZ-305: Azure Solutions Architect Expert).
Experience with third-party monitoring tools (e.g., Nagios, Zabbix, Dynatrace, Splunk, or Prometheus).
Knowledge of Azure Sentinel, Microsoft Defender for Cloud, and SIEM/SOAR integrations.
Experience with machine learning-driven anomaly detection for IT monitoring.