IT operations is the people and processes associated with IT service management to deliver the right set of services at the right quality and at competitive costs for customers.
IT Operations often function as a separate working team within the IT department. An IT Operations group consists of an IT operator led by an IT operations manager.
TYPES OF IT OPERATIONS
Types of IT operations that REW Technology can offer include dozens of major processes and hundreds of minor ones that are often heavily automated. The following are the basic elements of IT operations. Note that these processes overlap in many ways and are greatly intertwined.
A single point of contact for stakeholders to submit requests and questions regarding IT services. This represents the customer service interface for all IT operations processes.
The process of accepting requests from stakeholders and fulﬁlling such requests. This often utilizes a ticket management system that allows users to submit requests. Tickets are then given priorities and assigned to individuals.
A higher-level activity of assessing customer needs, planning goals and developing strategies for IT services.
The design of services to achieve service strategy including elements such as facilities, infrastructure, systems, processes, procedures, information, communications and metrics.
The top-level process of deploying new services and updates to existing services. This includes: change management, release management, deployment management and service testing.
The management of facilities such as data centers. This may be handled by an IT operations team or it may fall under an additional facility management department. Most commonly outsourced.
The process of monitoring and accounting for physical assets such as computing units and know-how assets such as software and knowledge.
Managing suppliers and outsourcing partners (for example, infrastructure providers and security monitoring services).
The process of deploying and operating networks.
DO I NEED IT OPERATIONS?
Here's the top five reasons why you can address REW Technology to help you with IT operations:
Oversight of IT infrastructure is a key responsibility of our IT operations experts. The IT infrastructure is comprised of computing and networking hardware, along with software applications that run on them. Infrastructure management includes oversight of hybrid cloud environments, applications deployed in the cloud, network security management, facilities management and hardware IT infrastructure components.
Documenting hardware configurations and solution dependencies, as well as implementing new configurations to promote optimal performance of the IT infrastructure and services.
REW Technology IT operators can act as innovators who work to evolve your infrastructure. This includes activities such as identifying impacts of change, applying software patches and introducing new hardware and software applications to drive service performance.
We will plan, simulate and practice disaster recovery situations to protect your business from facing significant downtime and lost revenue if an unexpected disaster causes a major system outage.