Senior D365 Engineer
We are seeking a highly skilled and experienced Senior D365 Engineer to join our team. This role requires profound expertise in Dynamics 365 Finance & Operations (F&O) and Dynamics 365 Customer Engagement (CE). The ideal candidate will be responsible for supporting end-users, troubleshooting complex issues, and enhancing both F&O and CE modules to meet business needs effectively.
Employment Type: Part-time
Location: Australia
Responsibilities
- Provide advanced technical support and troubleshooting for Dynamics 365 F&O and CE, ensuring high availability and optimal performance of the systems.
- Collaborate with business stakeholders to understand their needs and translate these into functional and efficient Dynamics 365 solutions.
- Customize and configure Dynamics 365 F&O and CE environments to enhance business processes and user experiences.
- Develop and maintain custom workflows, plugins, and integrations within Dynamics 365 F&O and CE.
- Monitor system performance, conduct regular system audits, and implement necessary changes to improve reliability and efficiency.
- Serve as a key liaison between technical teams and business units, ensuring clear communication and effective resolution of issues.
- Lead training sessions and workshops for users to enhance their understanding and effective use of Dynamics 365 features.
- Stay updated with the latest updates and enhancements from Microsoft, applying these to continuously improve the business solutions.
- Document system configurations, changes, and processes for reference and compliance purposes.
- Participate in project planning and management activities, ensuring timely delivery of Dynamics 365 enhancements and updates.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
- Minimum of 7 years of experience in supporting, configuring, and customizing Dynamics 365 F&O and CE.
- In-depth knowledge of Microsoft Dynamics 365 F&O and CE platforms, including underlying data structures and business processes.
- Strong problem-solving skills and the ability to diagnose and resolve complex technical issues.
- Excellent communication and interpersonal skills, with the capability to work collaboratively across various departments.
- Proven ability to manage multiple tasks and projects under tight deadlines.
- Strong organizational and project management skills.
- Ability to learn fast and adapt to evolving technologies and business requirements.
Preferred Qualifications:
- Certifications in Microsoft Dynamics 365 F&O and/or Dynamics 365 CE.
- Experience with SQL Server Reporting Services (SSRS) and Power BI for reporting and data analysis.
- Familiarity with Azure services and their integration with Dynamics 365.
- Prior experience leading or mentoring junior engineers or support staff.